Delivery Information

We know you like to get your parcels fast!

Within Australia, we deliver all our orders that are "In Stock" to you via the Australia Post Registered Mail Service from $6.95 depending on weight and postcode for orders under $150. For orders of $150 or more, this service is FREE**.  Orders received before 9am EST* on a business day, should be processed that day (please note that this depends on availability and volumes, during peak periods it may take longer). Once your order has been packed, we will send you a confirmation email.  If you do not receive this email please check  your junk folders and spam filters.  We aim to have your order to you within 3-5 business days - this can sometimes be quicker if you live in a capital city and longer if you live in Western Australia or country areas.  Please be aware that you or someone at the postal address will need to sign for the package on delivery or you will need to pick it up from your nearest Australia Post office/agent.  

Australia Post Estimated Delivery Times (Please note that we do not guarantee these times, they are only estimates provided by Australia Post)

To Brisbane, SE Qld, Sydney, Melbourne, Canberra 2-4 days 
 To Central and Far North Qld, NSW, SA, NT, Victoria, Tasmania 3-5 days 
Western Australia  5-8 days 
   

Australia Post Express Post Service with signature (additional fee based on weight) - orders placed with Express Post before 9am on business days will be processed within 1 business day when the stock is available and then delivered via Australia Post Express Post Service. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes, most of these addresses can receive next day postal service. Delivery outside this network will receive the fastest possible delivery using existing transport links.  Please be aware that you or someone at the postal address will need to sign for the package on delivery or you will need to pick it up from your nearest Australia Post office/agent. Express Post pricing is dependant on weight and the postcode that it is being delivered to.

For next business day delivery please see postcodes below. (Please note we do not guarantee these timeframes, they are estimates provided by Australia Post) Post codes outside of these will receive the fastest possible delivery available but next day delivery is not offered.

Location

Postcode range(s)

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs
Gosford Region
Newcastle
Wollongong Area

1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2263
2264-2338; 2413-2430
2500-2530

Melbourne and suburbs

 

 
Geelong and suburbs
Ballarat 
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 
3211-3220
3350; 3353-3356 
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844

Brisbane
Gold Coast 
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City

4000-4209
2484-2490; 4210-4299; 9726; 9728; 9729 
4300-4305
4350; 4352*
4500-4510; 4520
4550-4601
4650#
4655#
4670#

 

 
   

# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only

Express Post to all other postcodes will be delivered in the quickest timeframes possible - please allow 2-5 days.

Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.

International Postage - if you are a customer not living in Australia, we can deliver your orders to you. You will pay the overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country. When placing your order, you will go through the standard checkout process and the postage charge for most countries will be calculated in the checkout for you.  Some countries may not be able to be quoted in the checkout.  In these circumstances the appropriate international shipping charge will be calculated prior to shipping your parcel and this amount outstanding will be invoiced to you for payment prior to shipping.  This will be done within 1 business day of placing your order.  Below are some estimates of time frames and charges to some countries.

Estimated Delivery Times and Options (Prices are estimates only based on 500g package)

Country Options Available Estimated Time Prices based on weight
New Zealand Airmail 10-15 Business days From $15.00
  Express 3-6 Business days From $32.95
USA/Canada Standard 10-15 Business days From $24.95
  Express 3-7 Business days From $49.95
UK Standard  10-15 Business days From $29.95
  Express 3-7 Business days From $54.95

 

Out of Stocks - we update our sites product availability regularly however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery time. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time and give you the choice of waiting or receiving a refund.

 

Pre orders - we post a number of products before we receive them to give you a preview and chance to pre order upcoming new season ranges.  These products can be pre ordered up to 2 months before arrival from some designers and 2 weeks for others.  If you would like to know exactly when a product will be available for delivery, please contact us and we will be able to give you an arrival date.  For orders placed on Pre ordered stock, your package will be packed and sent within 2 working days of us receiving the shipment.  Orders will be packed in the order they were received.

 

Back orders - Sometimes we run out of stock but can still order replacement stock from the supplier.  For popular designs, we may offer a back order when we have another shipment of that design coming on a future shipment.  For orders placed back ordered stock, your package will be packed and sent within 2 working days of us receiving the shipment.  Orders will be packed in the order they were received. 

*EST - Eastern Standard Time

** Terms and conditions apply to the Free Postage Offer.  Minimum purchase must be $150 and if any items are returned and this takes your original purchase value below $150, the purchase is no longer eligible for the Free Postage Promotion and postage will be deducted from the refund amount.  Any wedding dress returned for refund will incur the current base shipping charge and this amount will be deducted from the refund.